KARACHI: Administrator Karachi Rauf Akhter Farooqui has directed all departmental heads of Karachi Metropolitan Corporation to ensure prompt action on complaints of citizens.
He said all the problems facing citizens must be solved on preferential basis for which directives were already issued in open Katchehry (meeting).
He warned that action will be taken against the concerned officer if working on the problems were delayed in the department.
During a meeting with citizens on Thursday at his office, he was informed that some officers were using delaying tactics and not attending to the problems of citizens.
Farooqui listened to the complaints of the citizens for three hours and issued directives for their solution.
He also expressed annoyance over the indifference and carelessness of officers and instructed the senior director coordination to issue them with warning letters. He said immediate action must be taken on those applicants on which directive for action were issued without delay.
He said most of the problems pertained to land management, finance and administration and all such problems which had to be solved must be addressed without delay so that the citizens could be saved from any trouble.
The administrator said KMC officers must perform their duty in a more active manner. This being a civic organization deals directly with the people, therefore, it must work in an efficient way.