Ombudsman secretariat clears backlog of complaints

Karachi: The Federal Ombudsman Secretariat has cleared the entire pendency of more than hundred thousand public complaints and provided relief to that many families in a span of only nine months.

The bulk of these complaints were more than two years old while a significant number was lodged nine to ten years ago.

In an unprecedented effort, the Office of the Wafaqi Mohtasib on an average cleared 11, 500 complaints every month as against 4583 being the highest number in any month during the last 30 years. This challenging task has been accomplished in line with the directions of the Prime Minister, Mian Muhammad Nawaz Sharif.

All the complaints till 2013 have been cleared. For the future, the Wafaqi Mohtasib is committed to decide public complaints within 60 days by the beginning 2015.

For the purpose, the Office has strategized improvements in its complaint redress mechanism and process of investigation in such a manner that all complaints would be disposed expeditiously. When achieved, it would be unique accomplishment for an Ombudsman anywhere in the world.

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