Faisalabad, December 24, 2021 (PPI-OT):Infrastructure of the Regional Customers Services Centre (RCSC) of the FESCO (Faisalabad Electric Supply Company) has been upgraded with installation of latest and state-of-the-art IT related equipments in order to ensure best possible facilities to the electricity consumers and expatriate Pakistanis, said Rana Atif Chairman HR committee of the FESCO BOD (Board of Directors). During his visit to the RCSC here today, he said that all resources are being utilized to make this facility customer friendly so that consumer’s complaints could be resolved there and then in addition to further improving the overall image of FESCO.

Engineer Bashir Ahmad CEO FESCO briefed Rana Atif about the different facilities being offered by RCSC and said that a separate counter has been established for special persons, senior citizens and expatriates where the complaints would be attended immediately. He said that FESCO has introduced a mobile app which could be installed on android mobile phones through the app store. He said that consumers could get information about load management schedules, duplicate bills, lodge complaints regarding electric breakdown and get information about bills of previous months.

He said that FESCO has also started receiving online applications for new electricity connections, which would help consumers to file applications while sitting in their homes. Later Chairman HR Committee Rana Atif reviewed the working of modern token machines. He also visited different counters and asked about their scope of work and performance. General Manager Operation Ch Muhammad Saleem, Chief Engineer P and D Itrat Hussain, Director Commercial Khalid Mehmood, Staff Officer Abid Rashid and other officers were also present during this visit.

For more information, contact:
Faisalabad Electric Supply Company (FESCO)
West Canal Road, Abdullah Pur, Faisalabad, Pakistan
Tel: +92-41-9220184-9220229
Fax: +92-41-9220233
Website: http://fesco.com.pk/default.asp